Claims

Our philosophy

Despite everybody’s efforts to minimise risks losses and claims are inevitable and they need to be treated efficiently. At Markel France we ensure that we have asked the right questions before entering a contract so to minimise ambiguities and problems, allowing claims to be settled promptly.

When it comes to settling claims, the quality of our service is at the heart of our business. We ensure a swift response to all claims, whether they are major or minor events. We are flexible and ready to adapt to new and different situations to the best of our ability, offering a quality service.

Our team

At Markel France claims are treated by our own team of experts who have a wide experience and technical knowledge. We aim to collect all of the relevant information for each case and sometimes on our own initiative or that of our clients we will ask for outside expertise to ensure that all claims are settled as smoothly as possible.

How to make a claim

If you wish to make a claim or need details of a payment you can contact:

Mortality and major surgical operations -
Laurianne Le Paillier
Tel : +33 (0)2 31 65 68 00
E-mail : laurianne.lepailler@markelintl.fr 

Vet fees - 
Julie Mestrallet
Tel : +33 (0)2 31 65 68 07
E-mail : julie.mestrallet@markelintl.fr

Emergency contact - 
Christophe German
Tel: +33 (0)6 09 12 28 45

How to declare a claim ?

Mortality - 
We have to be informed of the death/euthanasia of your horse within the hours following the death. Do not remove the body before speaking to us.

During work hours please contact:

Laurianne Le Paillier
Tel : +33 (0)2 31 65 68 00
E-mail : laurianne.lepaillier@markelintl.fr

Outside work hours please contact :

Christophe German
Tel : +33 (0)6 09 12 28 45
E-mail : christophe.german@markelintl.fr

Please find below the list of documents requested to build the claim file :

  • Claim form
  • Horse passport
  • Ownership card
  • Vet and autopsy reports
  • Pictures (if available)
  • Order/Invoice for knacker fees


Surgeries and vet fees - 

We have to be informed immediately of all accident/disease leading to a surgery.

If your horse needs vet treatments other than surgeries, you have to declare the claim (regardless of its nature/cost) within 60 days.

During work hours please contact:

Laurianne Le Paillier
Tel : +33 2 31 65 68 00
E-mail : laurianne.lepaillier@markelintl.com

 

Requested documents :

  • Vet report
  • Invoices